"Great site for busy mums!!"
Barbara Kendall MBE
"I just wanted to thank you for your fantastic service. I ordered six products last Wednesday, received an email notification of when to expect them that day, and received the products by courier on Friday afternoon. Prior to making my purchases I sent two emails containing questions, both of which were answered within 24 hours. It doesn't get better than that!"
Trimble New Zealand
"I spoke to one of your sales people last month (I do not recall her name, which is appalling because she was especially helpful - I do apologise) about getting a new set of instructions for our SET game, which we had lost and then joyfully found. Today I received in the mail, from Arizona, a set of instructions. That was wonderful - thank you so much for organising it, it is very much appreciated"
Editor in Chief Waiata Publishing
"I just wanted to say I am very impressed with you all at iQ Toys. My husband placed an order and we got it in no time. It was great, we didn't have to wait a week or so to get the items like you do with a lot of companies. Also really happy with our purchase. Keep up the good work!"
"Thank you very much. We have received the xylophone and bathtime stickers, and are very pleased. Thank you for all your assistance"
"With many thanks. This is the first time I have ordered over the internet and I've been very pleased with your service. Have a great day"
"Nice to see you guys have won awards for your service and website...it's certainly proved invaluable for myself and my wife and daughter
"Thanks again for the great service
"Thanks for all your help. I've bookmarked your site, it's great for us expats organising presents for family and friends at home - well done"
"I wanted to thank you for getting the present to Alex on his birthday. Thanks for the great service
"Your site is great. Well presented and easy to view. Grandma will be back to do more shopping"
Bridge Tongariro Fishing Resort
"Thanks. I will definitely order more in the future, you have a great range of toys."
Gold Coast, Australia
"I want to thank you most sincerely for you prompt reply to my email regarding the above named Lego.
My grandson was thrilled, I didn't tell him what was in the box and he thought it was a replacement present, to see his face light up was worth all the effort
He is 10 years old and had waited 2 months to get his Christmas present, at no time did he ever ask me if I was still trying to get it for him......obviously I was very proud of his attitude. So it was a fitting reward for him.
Thanks a lot
"I just wanted to say what a fantastic service you guys offer. I spoke with my sister last night and the toys had arrived already, amazing given that this was over Easter as well!! You have a great service and are very helpful."
"Just to let you know the Rules have arrived in the mail today - thank you very much for your help, it is very much appreciated. I am pleased to have discovered your website which enabled me to sort out a couple of presents for grandsons' birthdays!!
"Excellent shopping experience, item arrived beautifully gift wrapped for my little girls 5th Birthday within a day of placing the order. We will definately be shopping with iQ Toys again. They replied to our query promptly and provided us with a short list of great items to choose from.
"Just wanted to let you know I received your shipment about a week ago and was very pleased, as was the young man who received them as a gift. Thanks for your great service."
Smithfield, Virginia USA
"Your service was so fantastic last yr that I also ordered from iQ Toys, for Tom's birthday present for this year - although a little earlier this yr and 'on time', unlike last yr. We live in London so I am writing this to say how impressed I have been with the speed and quality of service and will defintely be checking you out again at Xmas time.
"I ordered a little tykes guitar and just wanted to thank you for the great service. It arrived promptly and as described excellent! "
"I ordered a couple of games from you. They arrived today 1 1/2 days after I
ordered them. I was just wanting to say thank you so much. Your service was
extremely prompt and I have been looking for this game for ages (it took me a
while to think of the internet). I will happily order from you again if the
Greymouth, New Zealand
"Hi there, I just wanted to say thank you so much for the awesome toys that came with the really really awesome quick shipping to Sydney. Thanks again, and You will be sure to get another order by me in the near future."
"Thank you for your efficiency and communication, first class service thank you!"
Auckland, New Zealand
"Many thanks for your website and service. Received my parcel and I am really thrilled I have found somewhere I can rely on. Once again many thanks.
"Thought you might just like to know that our order arrived safely in Sheffield yesturday amid much rejoicing. I'd like to take this opportunity to thank you for all the trouble you have gone to. There are a lot of shops in the UK and elsewhere that could learn from your customer relationships. I wish you all the best for 2006 and we all hope you and your nearest and dearest have a very happy Christmas."
"Thank you very much for the great service and especially the quick response I received from all your employees. Keep it up. I will certainly recommend your website to all my friends. Can't wait to receive the toys we wanted."
"I received my order this morning. Great service, I will use your website again. It was so easy, at the press of a button half my christmas shopping was done!"
"We have just placed an order for the Auto Ptich Batting Trainer and for one
of the Basket ball sets. What great toys! It's just terrific to find just
what we have been looking for, for our son Harrison on your website. What
a terrific site, everything busy parents could ask for. Great going thanks
for making buying for Christmas so effortless. Best of all we can have the
goods sent to my husbands work so that little hands and eyes won't suspect
anything before the big day. We will be sure to come and visit your store
next time we are passing through Cambridge. Thanks again for making this so easy and enjoyable."
"Thanks for the fabulous service!
I'm usually nervous about buying online but this was a wonderful experience. I purchased a pixel chix for my daughter for christmas and it arrived from New Zealand to Australia within a few days!
Thank you! I'll Be back."
"I just had to write to you regards your service!! I sent an order before lunch yesterday, 1.5.06, and could not believe my eyes, when the postie delivered it to my door at 9am this morning. Now that is what I call service, and I thank you for that, also great products received, and well packaged. I will most certainly use your service again. Thank you ,so much.
"Thanks for the speedy service - apparently it all arrived and was wrapped beautifully"
"WOW!! Thanks for the awesome product, price and service. I ordered a Magna Doodle for my son yesterday and arrived at our door first thing this morning
Ultimate Surf & Sport (NZ) Ltd
"Absolutely amazed to receive products so soon! 4 days to Western Australia! Fantastic! Will definately recommend your site to the mums at school. Thanks again for your speedy delivery and great customer service!"
"Just thought I'd let you all know what a great job you are doing! My son's suit has arrived to much joy and jubilee. He absolutely loves it. And amazingly, I have never seen such speedy reliable service from an online shop before and you all must give yourselves a pat on the back for such a job well done. I have recommended your site to all the other mothers that I work with and they are all planning to check you out to get some outfits for their kids costumes too. Great job - keep it up!!"
"I just got my order from you - only two days after ordering it! Am extremely impressed with the easy to use website, the speed of service and the QUALITY!! I got the Airport game for my pilot friend, and it's fantastic. Thanks so much!
"Just to let you know that the ‘Mighty Mind’ arrived Friday morning. Great service, fantastic communication. Wonderful internet site. Thanks so much!!!"
"We have purchased a number of toys from iQ Toys and are continually impressed with the ease of purchase, quick delivery, quality product and helpful staff. Thanks very much.
""Thank you for the email reminder. We came over from Scotland to visit in January and actually saw what we had bought for Xmas. What would we do without you!""
"Dear IQ toys team,
I wanted to let you know that I received the bicycle part today as promised.
Thank you for everything that you did to ensure that we got the part on time (before we went away). = )
Your customer service is as good as your products are, and that is what puts you ahead of the rest. You and your team have been lovely to deal with, and we wish you all the best.
We will continue to pass on the word about your store to all of my "mommy" friends
"Just want to say a huge thanks for the awesome customer service. I got my order today and couldn't be more happy with how quickly I got it and the quality of the toys. Your 'live support' is fantastic. You made the shopping very easy.
"Just wanted to say thanks for the fantastic service!! I ordered a Lego Police Station set over the phone on Monday and it arrived Tuesday lunch time in Auckland. Much appreciated. I will definitely be ordering from you again in the future!
"I am writing to thank you SOOOO much for the Scaletrix set which I ordered yesterday afternoon. It was here first thing this morning, which was fantastic.
I can't wait until Tuesday(my son's birthday) when we can open it and set it up. It looks so exciting!!
Thanks also for the advice yesterday on the phone about Scaletrix-it was great to get someone who knew what they were talking about, and not someone who was working just for the sake of having a job!!
I am very impressed with your service and range of toys, I will definitely be telling all my friends about the great service!! And I will certainly use you guys again!!
Thanks once again,
Have a great weekend. From one VERY thrilled customer!
"Thank you for the email that is what I call SERVICE. Yes that will be fine to send the Julia Phone later. Ya know a girl needs her phone even if she is only going to be 1 years old. Thank you too for calling Kaara. That was an extra service step that I find very special. Oh the address is correct. Thank you again for the great service."
Rayleen Wight aka Grammie
"Thank you very much for getting this delivered on the 14th. My nephew was delighted. Great service."
"Fantastic, what a great service! I will be shopping with you again :)
Business Manager, DBCON
"I just wanted to thank you for your rapid delivery and excellent mode
of packaging for the Lego City Fire helicopter I ordered. It was
refreshing to find a online toy store so efficient! Thanks once again and keep up the great work.
"I just wanted to write to thank you for your excellent service. I ordered some toys from your website on Tuesday and they arrived promptly in Auckland on Wednesday morning, immaculately packaged. Your prices are competitive and your website makes shopping a pleasant and seamless experience. I will definitely be using your service again and I will be highly recommending you to others. Thanks a million!
Grey Lynn, Auckland
"I just wanted to let you know that my package has arrived and I am thrilled with it and with the quality and speed of your service. I will certainly be looking to shop with you again and shall pass the good word on to other friends."
"Awesome hassle free service & quick shipping, thanks so much."
Hastings, New Zealand
"Thank you for your confirmation. It's nice to get a personalised
confirmation for a change rather than a computerised acknowledgement that
most companies send with internet orders.
I know I was a bit late with my order but better late than never. Thank
goodness I found your site."
"Thank you so much. I have never shopped this way before, I am grateful to have you."
"I am delighted to say that the gifts for my nephew and niece arrived on Christmas Eve. Perfect timing. Thank you for your help with my order. A very efficient and friendly service which I will definitely use again in the future."
"Thanks for your prompt and professional service,will buy again and recommend to others, thank you."
"You are really excellent. I've been getting presents with you for years now, and it's always been a pleasure.
"Thanks for the fantastic service. The online help was great too. I have also recommended your site to friends - it sure beats the mad shopping at Christmas time!!"
Rachel Ah Kit
Auckland, New Zealand
"Just wanted to say thank you for the prompt service."
Auckland, New Zealand
"Thank you so much, what a great website will definitely be ordering
Auckland, New Zealand
"Our toys have just arrived, I really appreciate all the work you have
gone to so we could order these. Many thanks, hope you have a wonderful
Christmas and New Year."
Auckland, New Zealand
"Thank you so much for your awesome service. We recieved our order at 0800 today (Friday) which is awesome considering I placed our order very late Wednesday night. Will definately recommend your website and save to favourites of course!!"
Tracy de Bueger
Auckland, New Zealand
"It hasnt arrived yet but i know my grandson will absolutely love it!!
I asked on live support for any details for a doctors set and had the most friendliest and quick contact with a very amicable young man(well i think he was young) who immediately gave me all the details i needed.
Within 5 minutes of getting your website i had reviewed and bought a doctor's set exactly wht I wanted.
What a fantastic service. Thanks "
"I just wanted to write and say a HUGE thank you!!! You delivered my little cousins birthday present on time and he has loved it! Apparently he is even singing the Bob the builder songs!!!
Everything about this order was easy, straightforward and I would order from iQ Toys again in a second! I will also be recommending your site to friends.
"Just to let you know I received my order very promptly, and am very
pleased with my online shopping experience with IQ toys, and will
definitely visit you website again should I require some toys or books.
I have already recommended you to my daughter."
"Great service,my order arrived at 8-15am less than 24hrs since I ordered. Enjoyed going through your great website, putting ideas for my grandkids christmas and my granddaughters birthday, into a wish list so that I could mull over the choices over a couple of days. Must say you can see more things on the net than you possibly could going to the shops,and I've still got some things in my wish list for the 2 boy's birthday next year.So thank you,you made this Nana's Christmas shopping easy, now I can relax and concentrate on other things."
"I have now bought 2 Magnacases from IQ Toys and their Staff and Service have been quite excellent; the quality of these products is superb and well worth the cost. "
"I phone because I couldn't see exactly what I wanted on-line and the lady that I spoke to was very helpful "
"I just wanted to let you know how delighted I am with IQ Toys. I ordered a Vtech laptop for my daughters birthday a week prior to the big day. Having had many problems with other websites I was worried that I hadn't allowed enough time for delivery. However my worrying was completely unnecessary as the laptop arrived in perfect condition the next morning. Fabulous service and great prices, thank you. I shan't bother looking anywhere else in future for toys."
"What a fantastic service, from shopping cart to door in 48 hours! Perfect for the working Mum, with a last minute party gift to buy and no time to go shopping. An awesome Website feature is the groupings, especially the price range category making it great for buying gifts. IQ Toys in book marked in the favourites ready for next time!"
"Just wanted to send a quick note to say Thankyou very much to the lady at customer support who I talked to on Thursday morning (17 June 2010). The Art Box I ordered arrived broken & she happily shipped a replacement which reached us on friday morning in plenty of time for my daughters birthday on Sunday.
This is fantastic service & made a big difference to a little 4 year old & her Mum. Will be by-passing the local stores in Hawkes Bay to shop with you in the future. Thanks v much."
"just want to say thanks again for the awesome service and the cool stuff you have! my young neices are stoked although i really wanted to keep the present for myself :-)"
"What a great service! so happy with your variety of toys etc and it arrives in no time! :) i buy alot online and i can honestly say your site is my favourite place to shop for my daughter"
"Just wanted to let you know that I was really pleased with my last purchase of a LeapPad for my son who has just turned 5. It was a huge hit and he has not put it down since! Your price was also better than two other stores, and even though I was late ordering it you made sure it arrived in time for my sons birthday a few days later."
"We ordered two boxes of Quirkle late on Friday. They arrived this afternoon. Amazing service and very prompt delivery. In this day and age of very poor service and cant be bothered attitude we are delighted and very happy with your customer service and you deserve a hearty THANK YOU"
"I just wanted to “Thank you” very much for a very easy and quick service, and I would definitely use your services again."
"Have just received my order, so quick, so easy, wonderful sevice. I really enjoy buying from IQToys as I always get something exciting for my great grandchildren and they always love what I give them. I am sure this latest book will be as popular as their Christmas presents were."
"I used your website for the first time this week. I just want to say that your selection, service, delivery and packaging is exceptional and I will definately be ordering off you again. Plus I have put a few other people onto your website and my sister has already become a customer."
"I just want to thank you for sending and having delivered my grandsons 3rd birthday present, it arrived yesterday, which was wonderful, as I asked for it to be sent before 6th thanks so much. It is great as I live in Australia, and is the best way to get a present to him."
"Very impressed with the fast service and quality of goods"
"We love our selection of Playmobile figures. Can't wait for our daughters birthday so we can all play with them. Thanks for the easy, reliable service, yet again."
"Thank you SOOOOOOOoooooo Much indeed for making sure that the eGift voucher went through to my son`s friend. We were called this evening, to say how he had seen it and was very excited that he could choose whatever he wanted up to that amount. It was down to you, that he received it right away and for that I am very grateful. It was even late in the afternoon that I rang and you still made time to see it through. So thank you once again. You have made two whole families very happy this evening. It is little things going smoothly like this, that help brighten everyone's days. They were happy, because he got it on time and such a nice surprise and ours, because we know we have chosen something right with no hassle and he is happy too."
"Highly Efficient and Friendly Business. Extreme customer care, focus and service. IQ Toys thankyou so much for providing an exceptionally well customer service facility. Your customer based team were "REAL" people, who were very caring and sensitive and it showed through the way they spoke and how they handled the inquiry, it wasn't just a job like other customer services I have dealt with in the past. It is such a pleasure to deal with people of this nature . A beautifully hassle free transaction. A team that is exceptionally great with communication whether electronically or verbally. A well informative system of products ordered, delivery status and information to detail and precise. I do wish all other businesses would follow your lead. As for the products, I am extremely pleased with the items I have ordered and I see the delight in the Childs' face who receive one of your amazing toys, it lights up the room. IQ TOYS you are GREAT it reflects throughout your entire business. It is PROFESSIONALISM!!!
Once again, thankyou so much, it has been pleasureable doing business with you. Have a "GREAT DAY""
"Just want to complement you on your excellent service. Sending gifts to my nephew in New Zealand can be quite a headache at times in regards to posting out from Ireland & hoping it will get there in time & in one piece. Also the expense of postage which can sometimes cost more than the item itself.
Ordering from your site eliminated all those issues. It arrived safely yesterday, well in time for his Birthday and I really appreciated the free postage & gift wrapping service. Will definitely shop on your site again."
"Just a note to thank you very much for your prompt and friendly service. My request was processed speedily and the item delivered ahead of the time you advised. I will not hesitate to order through you again or recommend your service to others. Keep up the good work!"
"Thank you very much for your prompt delivery of my order - couldn't believe my eyes when the mail lady dropped it off this morning - and we are Rural Delivery! I'm sure the little girl receiving the Duplo will be thrilled :) Thanks again"
Nuhaka, Hawkes Bay
"Thank you so much for the fabulous service I received! So fast, I ordered a Friday night and got my order on Tuesday morning!
WE WILL BE BACK FOR MORE!!!"
"Great, fast, efficent service. Easy to follow website.
"Fast delivery and easy to use website. Our son is stoked with his new YBike!"
"We were delighted to discover a New Zealand supplier of Brio railway toys. Our little grandson in London gets so much pleasure from them that we wanted to get some for our grandson in Auckland but thought we might have to get them sent over, But on finding your website we immediately placed an order and were so impressed by the excellent and prompt service that we know that we will definitely be returning for more."
"I have used IQ Toys twice now and on both occasions found excellent service in their correspondence and prompt delivery. Toys arrived in perfect condition and exactly what I expected. Great site!!"
Gulf Harbour, Auckland, NZ
"Great service goods arrived today safe and sound will be spreading the good word to friends and nanas like myself as my grandchildren get spoilt"
"Fantastic Service - easy way to shop for our boys birthday pressies and they arrive within two days - Magic!!"
"Many, many thanks for the outstanding service and prompt delivery of the Bee torch that I ordered yesterday.
Firstly I had wonderful help from someone ( female) on the phone when I was having trouble ( age related) in negotiating
my way around the ordering process, then the item, ordered yesterday, for a grandchild’s birthday at the weekend, was delivered by courier this morning...24 hours later.
Outstanding service and you will be getting plenty of “word of mouth” advertising from me"
"Thank you for your delivery of a Medula swing breast pump.What a fantastic product and efficient delivery and customer service."
"Fantastic service. Quick efficent, friendly and such a saving!! My grandchildren are lapping up the WOW toys"
"Excellent service. Fast and efficient. Will continue to use this website and reccomend to others."
"Many thanks for the prompt delivery of my two parcels - birthday girl was over the moon with her Gourmet Pink Cooking Set, looking forward to seeing her brother's reaction to his Meccano Construction tool box on his birthday. Really happy with both purchases, will certainly be back for more!!"
"As a Grandmother living in Australia, and after using a number of other sites previously to get gifts to Grandchildren in Wellington, I have found that IQ Toys is the best, fastest & also great on pricing. I have recommended this site to may friends both in Australia & in NZ."
Perth -Western Australia
"The service was efficient; the website comprehensive, and the product came up to our expectations.
Ian and Raewyn Rowe
"Exellent service. Bought the Sylvanian Doll House on Tuesday night and receive it in an excellent condition on Thursday morning.
Speedy and efficient service."
"I purchased the leap pad explorer on layby through IQ Toys and it made purchasing items like these a breeze. Thank you IQ Toys, you are amazing"
"It seems that these days I have learned to expect online services to be unreliable, orders to be cancelled after being paid for, and delays in shipping.
I would like to give feedback to your company, however, along the opposite lines. I have never once been let down by IQ Toys, orders are always picked and shipped with great speed and efficiency, and I have never once been disappointed with the quality of the products. I love that I am able to pay via online banking, and that customer service is always readily available and cheerful.
I hope you are proud of your company, just as I am proud to return as a customer, time and again."
"I bought the Belle Dress Up Gown in size medium for my 4 year old. It arrived today and is absolutely beautiful. I was a bit worried since it was only $60 compared with other websites which had what looked like the same dress for over $100. The dress is amazing. I love this website!! Thank you so much for a wonderful online shopping experience. My daughter will absolutely love this dress."
"Just a quick email to say "WOW!". I am totally impressed with your company!
I ordered a Le Van Garage on Friday afternoon, and I received it in Palmerston North today (Monday) at 12.10pm! Talk about amazing!
If I knew how awesome your company was, I would've bought all my Christmas presents on line!
Thanks again so much!"
"Thank you so much for making Christmas shopping for my grandchildren so stress free with your wonderful selection of items available and extremely fast delivery."
"What fantastic service!! I made the payment and it was on my doorstep less than 24 hours later. They had even covered up the pic of the trike on the side of the box - much appreciated!
Highly recommend and will definitely shop there again :)"
"I am thrilled with I.Q toys. This year (2013) have bought a triang trike and trailer and also a Thomas Wooden Train set. I like to compare prices and I know I have saved well over a hundred and fifty dollars shopping through IQ Toys. The best prices and the best service around... Thanks IQ Toys!!"
"Great toy Store"
"A wonderful personalised service, a great range of products and great prices. Thanks!"
"Thanks so much for such speedy & helpful service. Have ordered again as I was so impressed!"
"Saving time for shopping, easy to find what I'm looking for and quick delivery. Many thanks. Hoping some of out of stock items back in stock quicker!"
"Thrilled by your service! Ordered on Friday and toy delivered by sat lunchtime:). Spoke to fantastic lady on 0800 number who promised to put a rush on order and delivered on her promise. Great toy too and good price. Will certainly use you guys again(& again)"
"I would like to thank IQ Toys for their perfect service. I cannot fault their service in any way at all. Specially Ms Lisa Birch who went out of her way to help me. Congatulations on your perfect staff."
Peter J Church Snr.
West Coast South Africa.
"Great service+Great prices = A great store!"
"Thanks so much for great service, super fast postage and excellent price."
"Amazing prompt service, all toys true to their description. Delivery next day and email updates let u know exactly what is happening."
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